Exchanges & Returns
REFUNDS AND RETURNS POLICY
*Please note that due to issues regarding COVID-19, we are currently not accepting any exchanges on waist trainers or any other shape wear products (excluding accessories). We apologise for this and, once restrictions ease, we will recommence exchanges of these items in accordance with the below terms and conditions once restrictions ease.
In the meantime, most exchange requests we do receive are due to wrong sizing, so we recommend measuring your waist & selecting your size based on our size guide for our trainers. When in doubt, choose one size up as our waist trainers have 3 hooks which will allow you to adjust to a smaller fit.
Terms & Conditions
- We will not offer a refund if you purchase an incorrect size or otherwise simply change your mind.
We may, however, offer to exchange your item on the strict condition it is unworn, unwashed, unmarked and returned to us in the original plastic packaging within 7 days of receiving the item. To request an exchange, please contact us at firstname.lastname@example.org, and in the email provide photos of the item and the reason that you are requesting the exchange.
- If we agree to exchange your item, return of the item to us and posting back of the replacement item will be at your expense. You will be required to pay the return postage before the replacement item is shipped.
- We will not agree to exchange any item that has potential hygiene issues, particularly shape wear products. We will at our sole discretion determine whether we will agree to exchange an item and whether there are hygiene issues.
If an item has a major defect (i.e., it would have stopped someone buying it, it is unsafe, is significantly different from the description, or is damaged and can’t be fixed), then we will offer at your option a refund, exchange or store credit, but only if you contact us at email@example.com, providing photos and the reason you state the item has a major defect, and return the item to us, within 7 days, otherwise the return will not be accepted.
- If a refund is approved for an item with a major defect, the refund will be paid to the original payment method you used to make the order. If you paid part with gift card and part with another payment method, the refund will be first applied to the gift card.
- If an item has a minor defect, then we may offer to exchange or provide you with store credit.